IF you're feeling unwell

Call the National Coronavirus Health Information Line on
1800 020 080

Our services and programs

We will continue to support our clients and participants across Victoria and New South Wales:

  • Face to Face for anyone who is in crisis or has essential needs
  • Face to Face support also assists your support worker or case manager to assess whether you are experiencing symptoms of the Virus and if need be assist you to be tested.
  • Via telephone and
  • Virtual technology such as Zoom.


arbias offices - Victoria and NSW

Our offices are open 8.30am to 5.00 pm:
For Neuropsychological Assessments; people who refer or are referred for an assessment and are deemed at risk themselves or to the community.
For staff support (NDIS Support personnel), TAC funded Specialist Case Managers and ITS support workers (NSW) will support you via the above methods, face to face, by telephone and other technology options depending on your level of need.

Please note; when arbias clinicians support you face to face all government (COVID) restrictions are practiced i.e.: Social distancing, sanitising, wearing face masks for staff support and client.


Essential face to face appointments

  • Before your face to face appointment

    To maintain your health, if your arbias worker is meeting with you face to face they will call you before your meeting to check that you are feeling healthy and able to go ahead with the appointment.

  • During your face to face appointment

    We will assess whether you are healthy and not experiencing COVID symptoms.

    We will continue to provide services consistent with best practice guidelines to reduce the risk of COVID-19 transmission and to ensure you receive the same high quality service and support. This means that during your appointment we will use physical distancing and personal protective equipment, such as face masks, where appropriate.


Looking after your health

Reduce your risk

To maintain your health and reduce the spread make sure to:

  • Wash your hands often with soap and water for at least 20 seconds
  • Avoid touching your eyes, nose and mouth
  • Maintain physical distancing (1.5 metres)
  • Cough or sneeze into your elbow


Know the symptoms

Symptoms of COVID-19 can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly.

People with coronavirus may experience:

  • fever
  • flu-like symptoms such as coughing, sore throat and fatigue
  • shortness of breath
  • for more information on what you need to know, check out health.gov.au


Reach out if you feel overwhelmed

If you ever feel unable to cope because of overwhelming or intense emotions then ask for help immediately.


National 24/7 crisis services


Keep informed

Access credible information on symptoms and what to do if you're feeling unwell:

 TAC Intensive Outreach Case Management

These clients are funded by TAC and present with a range of complexities including alcohol and substance abuse and other associated comorbidities.

This program is provides:

§  All aspects of Case Planning and Development

§  Specialist interventions & support for people with an acquired Brain Injury (ABI) and high complex needs who may interface with the criminal justice system

§  State-wide service delivered in regional Victoria

NDIS Services

arbias provides a large range of supports to people with an ABI and high complex needs and who have been assessed as eligible for NDIS services/funding. 

People are referred and accepted for service via Request For Service (RFS) via the NDIS Provider Portal.

You can contact arbias via phone call or our This email address is being protected from spambots. You need JavaScript enabled to view it. and you will be guided through making a formal referral through the portal.

Referral for NDIS Outreach Support – Community, Social & Civic Participation

+ Referral for NDIS Support Coordination

+ Fees

In the event that other agencies refer a client to arbias for support please refer to the current NDIS price guide







Brain Injury Awareness Week 11 – 17 August 2014


As part of Brain Injury Awareness Week arbias would like to offer interested parties  free posters to promote awareness of alcohol related acquired brain injury.  There are 4 types of awareness raising posters available in size A1:


-          A hangover for life

-          Is it worth a punt

-          How little is too much

-          Every binge drinking session is causing you damage


To order your free poster please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Don’t forget to include the number of posters required and the name of the poster.