Information And Referral

arbias has changed it’s Information and referral process to reflect the changing needs of NDIS for each individual  State. 

This will give future referrers, and potential service users and their families a simpler level of access to our respective State  services.

Some of the services provided include:

  • Provision of information
  • Secondary consultation
  • Direct referral to our services
  • Referral to ‘other’ external services within the ABI sector and general community.

When you call on the numbers listed below you will be greeted by a team member who will assist you.

Victoria: Phone (03) 8388-1222 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

NSW: Phone (02) 9736-1821 or email: This email address is being protected from spambots. You need JavaScript enabled to view it.

In the event that you call out of business hours, leave a message and a team member will as a ‘service guarantee’ get back to you on the next business day.


Neuropsychological Assessments

What is a Neuropsychological Assessment?

arbias has always placed a strong emphasis on the importance of an accurate diagnosis of ABI. It is equally important to identify how an ABI is impacting on a person’s thinking, behaviour and personality. Neuropsychological assessment makes it possible to better understand a person and then to work effectively with them towards achievement of their goals.

Neuropsychologists have specialist training in how the brain works and how it controls behaviour, thinking and personality. A neuropsychological assessment includes an interview, followed by a range of tasks designed to test specific areas of thinking such as memory, attention, concentration, learning, planning and problem solving, the ability to make decisions and to subsequently carry them through. The assessment includes completion of an interview, answering questions, paper and pencil tasks, puzzles and tests of memory.

A neuropsychological assessment usually takes two-and-a half to three hours to complete. Breaks are taken during the session and the pace can be varied to suit the individual.

After the completion of the assessment, the neuropsychologist will evaluate the results, taking into consideration the person’s age, background, history and reason for referral. A report is written that outlines the findings of the assessment, plus recommendations for what the person will benefit from. These results may then be discussed at another time during a ‘feedback session’ with the person and the original referrer and/or those people supporting the person.

More detailed information about neuropsychological assessments can be found in the arbias Guide to Neuropsychological Assessment for clients and family members (Download Adobe PDF 385kb).


In July 2010, arbias commenced planning for the implementation of services to people with an ABI state-wide throughout New South Wales through a two-year competitive tender that arbias successfully won through ADHC. The first client was seen on 1st October 2010.

This service has now transitioned to the NDIS 


  • arbias provides a large range of supports to people with an ABI and high complex needs and who have been assessed as eligible for NDIS services/funding.
  • Aged between 16 and 65 years (referrals outside this age range will be considered on a case by case basis)
  • Have no compensation (cases will be reviewed for priority & urgency)
  • Evidence of an ABI or suspected ABI and high complex needs
  • Cognitive impairment and/or mental health and drug and alcohol issues

How to & who can refer

Referral for NDIS Support Coordination

People are referred and accepted for service via Request For Service (RFS) via the NDIS Provider Portal. You can contact arbias via phone call or our This email address is being protected from spambots. You need JavaScript enabled to view it. and you will be guided through making a formal referral through the portal. 

To refer a person please contact our NSW office on  (02) 9736-1821 or email : This email address is being protected from spambots. You need JavaScript enabled to view it.



Brain Injury Awareness Week 11 – 17 August 2014


As part of Brain Injury Awareness Week arbias would like to offer interested parties  free posters to promote awareness of alcohol related acquired brain injury.  There are 4 types of awareness raising posters available in size A1:


-          A hangover for life

-          Is it worth a punt

-          How little is too much

-          Every binge drinking session is causing you damage


To order your free poster please send an email to: This email address is being protected from spambots. You need JavaScript enabled to view it.. Don’t forget to include the number of posters required and the name of the poster.