NDIS Core Support

Acquired brain injury &
high complex needs specialist services provider

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What is Core Support?​

Core Support is one of the funding categories available under the National Disability Insurance Scheme (NDIS). It is designed to provide essential assistance to participants, helping them with daily activities, increasing independence, and supporting community engagement. This support is flexible and can be tailored to meet the participant’s individual needs and goals. 

How to get support

NDIS Core Support at arbias

At arbias, we provide Assistance with Social and Community Participation as part of NDIS Core Support. This service helps participants take part in activities like social events, community programs, and group activities. These experiences are designed to build confidence, foster meaningful connections, and encourage active participation in the community. 

We specialize in supporting individuals with Acquired Brain Injury (ABI), addressing their unique needs with care and expertise. We are equally committed to providing high-quality, tailored support for participants with other disabilities, ensuring everyone receives the assistance they need to achieve their goals. 

To truly understand each participant’s needs, we start with a friendly meet-and-greet after receiving a referral. This meeting helps us build trust, create a positive connection, and make informed decisions about the participant’s support. 

As part of our approach, our support workers may collaborate with in-house neuropsychologists and support coordinators when needed to develop plans that align closely with the participant’s goals and aspirations. This collaborative approach ensures our services are both meaningful and effective. 

At arbias, we are committed to providing care that goes beyond the basics. Our goal is to empower participants with the confidence, skills, and connections they need to lead fulfilling lives. If you’d like to learn more or have any questions, feel free to contact us we’re here to help. 

How can we help

Supporting community participation

We help you engage in social and community activities, build meaningful connections, and develop confidence in social settings.

Skilled support workers

Our experienced support workers provide tailored assistance to ensure every participant’s needs are met with professionalism and care.

Collaborative planning

In time of need, we work with in-house neuropsychologists and support coordinators to create comprehensive plans that aligns with each participants' goals.

Progress monitoring

Regular reviews are conducted to track progress and ensure the support provided continues to meet participants’ evolving needs.

Personalised planning

Each participant’s support is personalized, ensuring services align with their unique NDIS goals and aspirations.

️Crisis support

We provide guidance and support to help participants navigate any obstacles or challenges they may face in community activities.

Fostering Independence

We focus on empowering participants to build skills and confidence, enabling them to take an active role in their community over time.

Our Approach

Understanding client needs

We take the time to understand each participant’s unique goals and preferences, ensuring their support is personalized and effective.

️ Collaborative planning

We involve participants and their support networks in decision-making, creating plans that truly reflect their needs and aspirations.

Empathy and respect

Our team values every individual, treating participants with care, understanding, and respect in all interactions.

️ Clear communication

We ensure open and transparent communication, keeping participants informed and confident throughout their journey.

️ Flexibility and adaptability

We recognize that needs can change and are ready to adjust plans to provide ongoing, relevant support.

️ Fostering Independence

Our approach empowers participants to build skills and confidence, helping them become more independent and engaged in their community.

step by step guide on

How to get support

Step 1

Make a referral

Referrals can be made by doctors, support workers, family members, or participants themselves. This is the first step to let us know about your interest in our services.

Step 2

Develop a profile

Our team gathers important information, including medical history, primary disability, diagnosis, and anything else our staff needs to know to provide the best support.

Step 3

Meet and greet

During this step, we meet with the participant or referrer to understand the participant’s needs, goals, and expectations. This is where we aim to build trust, establish rapport, and create a strong foundation for the support journey. At the same time, we also complete any necessary documentation, such as service agreements and policies, to formalize the process.

Step 4

Match with a support worker

Based on the participant’s profile and needs, we carefully allocate the most suitable support worker from our team to ensure a positive and effective match.

Step 5

Start Your support journey

After completing the steps above, the participant’s support officially begins, tailored to meet their unique needs and goals.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
Billy Gray

core support client with arbias

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

Yes. We take the time to walk you through what’s included in your Core Supports and how they can be used in ways that suit your goals and lifestyle whether that’s help at home, getting out in the community, or building daily skills.

 No. While we have strong experience supporting people with Acquired Brain Injury (ABI), our team is trained to work with a wide range of disabilities and complex needs. We focus on understanding you as a person not just a diagnosis.

Yes. You don’t need to have a Support Coordinator to access our services. We’re happy to work directly with you, your plan nominee, or your plan manager to make sure you get the support you need.

How Can We Help?