TAC Services

Acquired brain injury &
high complex needs specialist services provider

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TAC Services

The TAC is a victorian government-owned organisation whose role is to promote road safety, support those who have been injured on our roads and help them get their lives back on track.

TAC Services at arbias

We provide specialised TAC-funded support for people with ABI and complex needs, helping them regain independence after a travel accident and enjoy a better quality of life.

Case Management

We guide people injured in road accidents through recovery and help them rebuild their lives by coordinating care, benefits, and support.

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Outreach Programs

We guide people injured in road accidents with face-to-face support so they can overcome challenges, rebuild independence, and safely return to everyday life.

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Supported Independent Accommodation

We partner with TAC to support RIPL, 24/7 living program that helps traffic accident survivors regain independence with personalised care, daily assistance.

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Attendant Care - in Home Care

We help travel accident survivors manage everyday tasks-like personal care mobility, and household chores-so they can focus on recovery and remain independent.

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Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

The Transport Accident Commission (TAC) is a Victorian government organisation that helps people who’ve been injured in transport accidents. It funds treatment, care, and support to help with recovery and independence.

arbias offers a range of TAC-funded support services including Case Management, Outreach, Attendant Care, and Independent Living support. Each service is tailored to help people live more independently and safely after a transport accident.

If you’ve been injured in a transport accident in Victoria, you may be eligible for TAC support. You don’t need to figure it out alone talk to your doctor, TAC coordinator, or give us a call and we can help guide you.

Yes. If TAC has approved a service for you, you can ask to receive that support through arbias. We’ll work with you and your TAC team to make sure the service fits your needs.

That’s completely okay. We’re here to talk things through, understand your situation, and help you connect with the right support whether it’s short-term help or something longer term.

How Can We Help?