NDIS Plan Management

Acquired brain injury &
high complex needs specialist services provider

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What is Plan Management ?

Plan Management is a NDIS funded service that helps participants manage the financial aspects of their plans. It includes paying provider invoices, tracking budgets, and ensuring compliance with NDIS guidelines. 

This service allows participants to enjoy flexibility and control by choosing both registered and unregistered providers, while leaving the financial administration to a professional Plan Manager. Fully funded under the “Improved Life Choices” category, Plan Management does not reduce funding allocated to other supports. 

How to Get Support

Plan Management at arbias

At arbias, we offer Plan Management services to make managing your NDIS plan simple and stress-free. As a registered NDIS provider, we are committed to supporting individuals with Acquired Brain Injury (ABI) and other disabilities by providing reliable, ethical, and personalised financial management. 

Our Plan Management services include: 

  • Processing invoices and making timely payments. 
  • Monitoring your NDIS budget and providing clear updates. 
  • Resolving billing issues and ensuring compliance with NDIS guidelines. 
  • Offering guidance to help you maximise your plan’s potential.

Choosing arbias means working with a trusted, not-for-profit organisation that puts you at the centre of everything we do. 

How can we help

Invoice Processing :

We ensure providers are paid accurately and on time.

Provider Liaison :

We communicate with providers to resolve billing queries.

NDIS Compliance :

Ensuring all financial transactions align with NDIS rules.

Budget Monitoring :

Regular updates to help you track your spending and remaining funds.

Financial Reporting :

Clear monthly statements to keep you informed.

Flexibility and Choice :

Supporting your decision to work with registered or unregistered providers.

Our Approach

️ Client-focused care

Every participant’s journey is unique. We provide personalised services that align with your individual goals and preferences.

Empathy and understanding

Our team listens to your needs, ensuring you feel valued and supported at every step.

Transparency and trust

We maintain clear communication, providing regular updates so you’re always informed

️ Ethical practices

As a not-for-profit organisation, our focus is on delivering genuine, unbiased support tailored to your needs.

Proactive problem-solving

Challenges are addressed with a forward-thinking approach, ensuring practical solutions for even the most complex situations.

Building independence

A key focus is on empowering participants to develop skills and confidence, enabling them to manage their supports independently over time.

Expert guidance

Our experienced team is here to help you navigate NDIS processes with confidence.

️ Reliability and consistency

You can depend on us to provide professional and timely services, ensuring your plan is managed smoothly.

step by step guide on

How to get support

Step 1

Check eligibility

Ensure your NDIS plan includes funding for Plan Management under “Improved Life Choices.”

Step 2

Contact us

Reach out to arbias to discuss your needs and how we can help.

Step 3

Sign a service agreement

Complete and sign the agreement that outlines how we’ll manage your plan.

Step 4

Onboarding

We link our services to your NDIS plan through the NDIS portal and ensure everything is set up. Our team will walk you through each step of the process, including how to endorse Arbias as your Plan Manager, ensuring everything is clear and straightforward.

Step 5

Start plan management

Once onboarding is complete, we handle payments, track your budget, and provide ongoing support while keeping you informed.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away. 

Support Coordination helps you understand your NDIS plan, find the right services, and build the confidence to manage your supports. At arbias, we work alongside you to make sure your plan works for your life not the other way around. 

Support Coordination is usually included for people with more complex needs or those who need help bringing multiple supports together. If you’re unsure, you can check your plan or speak to your NDIS planner or Local Area Coordinator. 

It’s your choice. You can pick someone who listens, understands your goals, and respects how you want to live. arbias Support Coordinators take the time to get to know you not just your plan. 

Yes. You’re always in control. If something doesn’t feel right, you can switch providers anytime. At arbias, we want you to feel supported not stuck. 

How Can We Help?