NDIS Psychosocial Recovery Coaching

Acquired brain injury &
high complex needs specialist services provider

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What is Psychosocial Recovery Coach?

A Psychosocial Recovery Coach is a National Disability Insurance Scheme (NDIS) funded professional who provides specialised support for individuals living with psychosocial disabilities. These disabilities stem from ongoing mental health conditions, such as schizophrenia, bipolar disorder, severe depression, anxiety disorders, and personality disorders, which can affect daily life, relationships, and independence. 

Living with a psychosocial disability can sometimes make it difficult to manage everyday responsibilities, connect with others, or access the right support. A Recovery Coach works alongside individuals to provide practical guidance, emotional support, and service coordination, helping them build confidence and resilience. By focusing on strengths, personal goals, and recovery strategies, this service empowers individuals to regain independence, improve well-being, and take an active role in their communities. 

How to Get Support

Psychosocial Recovery Coaching at arbias

At arbias, our Psychosocial Recovery Coaches provide personalised, NDIS funded support for individuals living with psychosocial disabilities. We understand that recovery is a unique and ongoing journey, and our approach is centred on empowerment, resilience, and self-determination. 

Our Recovery Coaches work one-on-one with participants, helping them develop strategies to manage daily life, build confidence, and connect with the right support services. Whether it’s assisting with mental health management, social participation, employment pathways, or independent living, we tailor our support to each individual’s needs. 

At Arbias, we: 

  • Take the time to understand each person’s strengths, goals, and challenges. 
  • Work collaboratively with families, carers, and support networks to create a strong foundation for recovery. 
  • Support participants in navigating the NDIS, mental health services, and community resources. 
  • Provide guidance on decision-making, problem-solving, and long-term goal setting. 

With extensive experience in Acquired Brain Injury (ABI) and complex mental health conditions, Arbias offers a specialist approach to psychosocial recovery. Our coaches provide a trusted, supportive environment, ensuring participants feel heard, valued, and in control of their journey towards greater independence and well-being. 

How can we help

Personalised recovery planning

We work with you to set realistic recovery goals and take meaningful steps toward achieving them.

️ Navigating mental health & disability services

We guide you through your NDIS journey, community programs, and mental health services, ensuring you can access the right support.

Lived experience & professional expertise

Our coaches bring lived experience with mental health challenges or professional training, offering both understanding and expert guidance.

Building capacity & independence

We support you in developing life skills, problem-solving, and decision making, empowering you to manage daily life with greater independence

Service coordination & advocacy

We bring together health professionals, disability services, and community support to create a coordinated approach for better outcomes.

Social & community inclusion

We encourage and support you to participate in social activities, employment, and community programs to enhance your well-being and connection.

Our Approach

Empowerment & strength based Support

We focus on your strengths and abilities, helping you build confidence and take charge of your recovery.

️Respect & non-judgemental support

We provide a safe, inclusive, and supportive space where you feel understood and valued.

Collaboration & holistic care

We work alongside families, carers, and professionals to ensure seamless and well-rounded support.

Flexibility & choice

We tailor our support to meet your individual needs, preferences, and goals.

Commitment to quality & continuous Improvement

We invest in ongoing training for our Recovery Coaches in mental health and disability support to ensure the highest quality service.

Confidentiality & trust

We handle all interactions and personal information with care, professionalism, and respect for your privacy

step by step guide on

How to Get Support

Step 1

Contact us

Referrals or inquiries can be made via phone, email, or through our intake process. This is the first step to inform us about your situation and start the conversation.

Step 2

We'll get in touch

Once we receive your inquiry, we'll review the details and reach out to discuss your needs, goals, and how we can assist you.

Step 3

Discuss your needs in detail

We’ll arrange a comprehensive discussion to understand your support requirements and the services you’re looking for.

Step 4

Complete documentation

After discussing your needs, we’ll guide you through completing the required paperwork, such as service agreements, consent forms, and risk assessments.

Step 5

Start Your support journey

Once everything is in place, a dedicated Coach will be assigned to you to start the Support Journey.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

A recovery coach works alongside you to build confidence, set goals, and take steps toward a more stable and connected life. They support you through tough times and help you stay on track with your mental health recovery.

Not quite. While both roles help you make the most of your NDIS plan, a recovery coach has a stronger focus on mental health and personal recovery. They combine lived or learned experience with hands-on support.

In most cases, people have one or the other but, in some situations, the NDIS may fund both. This usually happens when there’s a clear reason for needing both roles, and the tasks they do are different but still work together to support you. It depends on your individual needs, and what’s considered the best use of your plan.

Yes. This service is designed for people living with a psychosocial disability (a mental health condition that affects daily living). We’re happy to chat and help you figure out if it’s the right support for you.

How Can We Help?