TAC Attendant Care

Acquired brain injury &
high complex needs specialist services provider

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What is attendant care?​

Attendant Care is a support service funded by the Transport Accident Commission (TAC) to assist individuals in regaining independence after a transport accident. This service provides essential personal care and daily living support, helping people recover and adapt to life after a transport injury. 

Attendant Care may be short-term post-acute support to assist with recovery or long-term assistance for individuals with ongoing care needs. The service is designed to promote safety, well-being, and independence, whether at home or in the community. 

Support may include:

  • Personal care, such as showering, dressing, toileting, and mobility assistance. 
  • Daily living tasks, including meal preparation, household chores, and grocery shopping. 
  • Community access, helping individuals attend medical appointments, social activities, and rehabilitation services. 
  • Overnight or high-intensity support, depending on individual needs. 
How to Get Support

Attendant care at arbias

At arbias, we provide specialist Attendant Care services in partnership with TAC, with a particular focus on Acquired Brain Injury (ABI) and other high complex needs. 

Our service is person-centred, ensuring that each participant receives care tailored to their unique recovery goals. Whether support is required temporarily following a hospital discharge or as part of a long-term care plan, we help clients rebuild confidence, regain independence, and safely manage daily life. 

Our support workers are trained to assist with: 

  • Personal and mobility care, including assistance with dressing, hygiene, and transfers. 
  • Daily household management, ensuring clients feel comfortable and supported at home. 
  • Community participation, helping individuals reconnect with social, recreational, and medical services. 
  • Rehabilitation-focused support, working closely with treating teams to ensure the best outcomes. 

We ensure that every service is delivered with dignity, respect, and a strong commitment to independence. 

How can we help

Personal care & assistance

Helping with showering, dressing, grooming, toileting, and mobility to support comfort and dignity.

Rehabilitation & therapy support

We Support you to follow rehabilitation programs, attend therapy, and engage in home-based exercises.

️ Flexible & high-intensity support

We provide overnight assistance and complex care when needed, ensuring safety and well-being at all times.

Daily living support

Assistance with meal preparation, housekeeping, grocery shopping, and managing daily routines.

Community access & social inclusion

We provide overnight assistance and complex care when required, ensuring safety and well-being at all times.

Coordination with treating teams

We work closely with health professionals and TAC case managers to create a consistent, high-quality care plan

Our approach

️ Dignity & respect

We treat you with care, compassion, and respect, ensuring a comfortable and supportive environment.

Person-centred & individualised support

We tailor our services to match your unique needs, recovery goals, and personal preferences.

Collaboration & communication

We work closely with your health professionals, therapists, and TAC case managers to provide coordinated and effective care.

Empowerment & skill building

We support you in regaining confidence, developing skills, and managing daily tasks to enhance your independence.

Commitment to excellence

We ensure our team is highly trained in ABI support, personal care, and rehabilitation assistance, delivering the highest standards of service.

Confidentiality & trust

We provide a safe and private environment where your care and personal information are handled with discretion and professionalism.

step by step guide on

How to get support

Step 1

Referral

Referrals are made directly by TAC. Your TAC Support Coordinator or treating team will assess your need for Attendant Care and refer you for services.

Step 2

Assessment & approval

A health professional, such as an occupational therapist, will complete an assessment to determine the level of support required, ensuring the right care is provided.

Step 3

Personalised care plan

Once approved, a care plan is developed, outlining the type and frequency of support needed, including personal care, community access, and rehabilitation assistance.

Step 4

Service commencement

Your support workers will begin providing care, assisting with daily activities, recovery support, and skill-building, helping you regain confidence and independence.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

A doctor, therapist, or case manager can recommend this support to TAC. Once it’s approved, a care provider will be arranged to help you with the tasks you need support with.

In most cases, TAC does not fund family members to provide paid care. Attendant Care is usually delivered by trained, registered support workers from approved providers to make sure you get safe, professional care that meets your needs.

If you’ve had a transport accident and need help with daily activities because of your injuries, you may be eligible. TAC will look at your needs and decide what support can be funded.

How Can We Help?