TAC Case Management
Acquired brain injury &
high complex needs specialist services provider
What is Case Management?
The Transport Accident Commission (TAC) is an organisation that supports individuals injured in transport accidents in Victoria. TAC provides funding for medical treatments, rehabilitation, and other essential services to help people recover and regain independence after an accident.
TAC Case management is a service designed to provide personalised support and guidance to individuals during their recovery journey. Case managers help clients set and achieve goals, connect with necessary services, and navigate the support systems available through TAC.
Case Management at arbias
At arbias, we specialise in supporting individuals with Acquired Brain Injury (ABI) and understand the unique challenges they may face. With over 30 years of experience, we specialise in supporting individuals with Acquired Brain Injury (ABI) and provide personalised, high-quality support for people with other disabilities, ensuring every client receives the care they need to rebuild their lives after a transport accident.
Our role begins when we receive a referral from a TAC Support Coordinator or Support Worker. We work closely with clients to conduct an initial assessment, understand their goals, and create a plan tailored to their recovery needs. This plan is then submitted to TAC for funding approval.
Once approved, we spend the next three months helping clients work towards their goals. This might include connecting them to vital services, assisting with housing, or addressing specific challenges. At the end of the three-month period, we provide TAC with a progress report or exit report to ensure every goal has been addressed and any ongoing support is planned.
How can we help
Goal setting and planning
We conduct initial assessments to understand your goals, whether it’s finding housing, accessing rehabilitation, or connecting with support services.
️Personalised case management
We provide tailored support to meet your individual needs, making sure you feel supported and understood every step of the way.
Specialised ABI expertise
We offer dedicated support for individuals with Acquired Brain Injury while providing the same level of care and professionalism to those with other disabilities.
Navigating support systems
We help you understand and access available resources through TAC, ensuring you’re connected with the right services for your recovery.
Progress and reporting
Regularly reviewing progress, submitting reports to TAC, and updating plans to reflect the client’s evolving needs.
Our Approach
Client-centred care
Every client’s recovery journey is unique. We listen carefully to their needs and create plans that align with their personal goals and circumstances.
Empathy and understanding
Our team approaches every case with compassion, ensuring clients feel valued, supported, and cared for during a challenging time.
Collaboration with TAC
We work closely with TAC to ensure seamless communication and efficient support for our clients.
Promoting independence
We empower clients to regain control of their lives by helping them achieve their goals and develop the confidence to move forward.
️ Consistency and reliability
Our case managers build trust by providing dependable and professional support every step of the way.
step by step guide on
How to get support
Step 1
Referral
Referrals can only be made by a TAC Support Worker or Support Coordinator. If you’re a client or family member seeking this service, you will need to speak to your TAC representative to initiate the referral process
Step 2
Initial assessment
Once we receive the referral, our case manager will arrange to meet with the client. During this meeting, we will conduct an assessment to understand their needs, goals, and circumstances.
Step 3
Funding submission
After the assessment, a funding request is submitted to TAC. This request includes the client’s goals and the necessary support hours required for a three-month period.
Step 4
Begin support
Once approved, our case manager will start working with the client to achieve their goals. Progress is reviewed throughout the three-month cycle, ensuring the client stays on track.
Step 5
Ongoing or exit plan
At the end of the three-month period, we provide TAC with a progress or exit report. If additional support is required, a new funding request is submitted to continue assisting the client.
Our People
We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.
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Feedback & Complaints
We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.
Frequently Asked Questions
Please find answers to some of the most common questions. If you still need help, we’re just a message away.
You may be eligible if your injuries from a transport accident make it harder to manage your supports on your own. TAC will assess your situation and decide if Case Management is suitable based on your needs.
A Case Manager supports you by creating a personalised care plan, helping you connect with the right services, and making sure all parts of your support team are working together. They check in regularly to see how you’re progressing, manage any risks or changes, and keep the TAC updated so your support stays on track and works for your situation.
If your healthcare team or TAC coordinator believes you need this support, they’ll refer you. TAC must approve the service before it starts. Once approved, you’ll be connected with a registered provider.
Yes. You can choose from TAC-approved case management providers. It’s important to pick someone you feel comfortable with. Your TAC coordinator can support you in finding the right fit.