TAC Outreach Services
Acquired brain injury &
high complex needs specialist services provider
What are Outreach Services?
Outreach Services provide face-to-face support to people recovering from transport accidents. These services focus on helping clients with complex needs, including psychosocial challenges, achieve their goals and rebuild their lives.
Tasks can include assisting with appointments, improving daily living skills, or accessing community resources. Meeting clients in person is a core part of this service, as it helps build trust and provide more effective support.
Outreach Services at arbias
At arbias, TAC Outreach Services provide face-to-face support to clients recovering from transport accidents, focusing on helping them achieve their goals and regain independence. We specialise in supporting people with Acquired Brain Injury (ABI), while also providing personalised care to those with other disabilities.
Outreach Services at Arbias include elements of case management, ensuring clients receive the right support to navigate complex challenges. This involves tasks such as coordinating services, assisting with appointments, and connecting clients to essential resources. Our team meets clients in their homes or communities, offering practical, hands-on assistance designed to meet their specific needs.
Operating on a three-month cycle, we work closely with clients to review progress, adjust plans as needed, and empower them to build confidence and independence. Everything we do is centred on what matters most to the client, ensuring the support provided is meaningful and effective.
How can we help
Face-to-face support
We visit clients at home or in their community to provide practical, in-person assistance.
️ Coordinated support
We manage referrals and connect clients to the right services to meet their recovery needs.
Monitoring and adjusting
We track progress over three months and update plans to ensure ongoing effectiveness.
Goal-driven care
Together, we identify and work towards goals like attending appointments, accessing resources, or improving daily living skills.
Psychosocial assistance
Helping clients navigate mental health or social challenges by linking them with professionals like counsellors or psychologists.
Our Approach
Personalised care
Every client’s needs are unique, and we adapt our support to fit their specific circumstances and goals.
Empathy and respect
We approach each client with compassion and understanding, building trust and strong relationships.
Clear and open communication
Ensuring clients feel informed, heard, and empowered throughout their recovery.
Dependable and professional
Our support is consistent and reliable, providing stability during a challenging time.
️Encouraging independence
We focus on helping clients regain confidence and build skills to live more independently.
step by step guide on
How to get support
Step 1
Referral
Referrals can only be made by a TAC Support Worker or Support Coordinator. If you’re a client or family member seeking this service, you will need to speak to your TAC representative to initiate the referral process.
Step 2
Initial assessment
Once we receive the referral, our case manager will arrange to meet with the client. During this meeting, we will conduct an assessment to understand their needs, goals, and circumstances.
Step 3
Funding submission
After the assessment, a funding request is submitted to TAC. This request includes the client’s goals and the necessary support hours required for a three-month period
Step 4
Begin support
Once approved, our case manager will start working with the client to achieve their goals. Progress is reviewed throughout the three-month cycle, ensuring the client stays on track.
Step 5
Ongoing or exit plan
At the end of the three-month period, we provide TAC with a progress or exit report. If additional support is required, a new funding request is submitted to continue assisting the client.
Our People
We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.
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Feedback & Complaints
We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.
Frequently Asked Questions
Please find answers to some of the most common questions. If you still need help, we’re just a message away.
An Outreach Worker can help with things like attending appointments, managing daily activities, connecting with community supports, reducing risks, and setting up longer-term services. They work alongside you to support your recovery and improve stability in your life.
Outreach Services are short-term. They focus on stabilising your situation and linking you with the right support so you can move forward confidently. The exact length depends on your goals and progress.
You’ll need a referral from TAC. If you think Outreach could help you, speak with your TAC coordinator or healthcare provider. Once approved, you’ll be connected with a registered provider who will work with you to create a support plan.