WorkSafe Case Management

Acquired brain injury &
high complex needs specialist services provider

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What is Case Management?​

WorkSafe Case Management provides support to individuals recovering from workplace injuries. This service is designed to assist with safe recovery, helping clients access the resources they need to regain independence and return to work. 

Funded by WorkSafe Victoria, the service focuses on guiding injured workers through their recovery journey, addressing their specific needs and goals to help them rebuild their lives after a workplace injury. 

How to Get Support

Case Management at arbias

At arbias, we provide personalised WorkSafe Case Management for individuals recovering from workplace injuries. While we specialise in supporting people with Acquired Brain Injury (ABI), we also offer high-quality care for individuals with other disabilities, ensuring everyone receives the support they need for a safe and effective recovery. 

The process begins when we receive a referral from WorkSafe. Our case managers meet with clients to assess their needs, set achievable goals, and develop a plan for their recovery. WorkSafe grants 120 hours of support, which we use flexibly to address goals such as connecting with services, managing recovery, and assisting with a return to work. 

At the end of the 120 hours, we provide WorkSafe with a detailed report outlining progress and next steps, ensuring every client receives the care and support they need. 

How can we help

Comprehensive assessment

We meet clients to understand their goals, challenges, and recovery needs.

Flexible use of hours

We make the most of the allocated 120 hours to ensure our support is meaningful, effective, and results-driven

Workplace injury expertise

We specialise in ABI recovery while also supporting individuals with a range of workplace injuries.

Goal-driven support

We help you achieve your objectives, whether it’s accessing services, managing your recovery, or planning a return to work.

Connecting to services

We assist you in accessing medical, rehabilitation, and psychosocial services as needed to support your recovery.

Progress reporting

Providing WorkSafe with a detailed report after 120 hours to ensure continuity of care and support.

Our approach

Client-focused Care

Every client’s recovery journey is unique. We adapt our support to meet their needs and goals.

Compassion and respect

We offer empathetic and understanding care to help clients feel supported and valued.

Clear communication

Keeping clients informed and involved in every step of the process.

Reliable and consistent support

Providing dependable assistance to make recovery smoother and more effective.

Building confidence

Encouraging clients to regain independence and prepare for a safe return to work.

step by step guide on

How to get support

Step 1

Referral

Referrals must be made by WorkSafe Victoria. Speak to your WorkSafe representative to start the process.

Step 2

Initial meeting

Our case manager will meet with you in person to understand your needs, goals, and circumstances.

Step 3

Plan development

We create a recovery plan focused on your goals, including support for returning to work and addressing recovery needs.

Step 4

Begin support

Using the 120 hours allocated by WorkSafe, we provide support through a combination of in-person meetings and remote communication.

Step 5

Reporting

At the end of the 120 hours, we submit a detailed progress report to WorkSafe, including any recommendations for further support.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

Workers who have suffered a work-related injury or illness and have an accepted claim with WorkSafe Victoria may be eligible for case management services. Eligibility is determined based on the complexity of the case and the specific needs of the worker.

A WorkSafe Case Manager helps plan and organise your recovery journey. They coordinate your treatments and rehab, keep in touch with your healthcare team, and help you stay on track with your return-to-work goals. If your needs change, they’ll update the plan to make sure you’re always getting the right support.

In most cases, WorkSafe or your insurance agent will refer you if case management is suitable. If you think this support would help, talk to your agent or contact WorkSafe to discuss your options.

Case managers are usually arranged by your WorkSafe agent, but if you have any concerns or preferences, you can share them. It’s important that you feel supported, so don’t hesitate to speak up.

How Can We Help?