WorkSafe Outreach Services

Acquired brain injury &
high complex needs specialist services provider

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What are outreach services?​

WorkSafe Outreach Services provide face-to-face support to individuals recovering from workplace injuries. The service focuses on helping clients with complex needs achieve their goals, build independence, and safely reintegrate into their communities or workplaces. 

These services are especially beneficial for clients who may face challenges with psychosocial barriers, daily living activities, or accessing necessary support. Outreach operates on a flexible model, allowing support to be delivered in a way that best meets each client’s recovery needs. 

How to Get Support

Outreach services at arbias

At arbias, we provide personalised WorkSafe Outreach Services for individuals recovering from workplace injuries. While we specialise in supporting people with Acquired Brain Injury (ABI), we also offer high-quality care for individuals with other disabilities, ensuring everyone receives the support they need for a safe and effective recovery. 

The service operates on a flexible model. WorkSafe allocates a set number of hours to each client, which are used strategically to meet their goals. Once the allocated hours are used, we submit a detailed progress report to WorkSafe, outlining the client’s achievements and any recommendations for further support. 

Our outreach team works face-to-face with clients, whether at home or in the community, assisting with tasks like attending appointments, accessing resources, or improving life skills. Outreach also incorporates elements of case management to ensure seamless coordination of services. 

How can we help

Specialist ABI support

Providing expert care for individuals with Acquired Brain Injury, while also assisting clients with other disabilities.

Goal-oriented care

We help you achieve your recovery goals, whether it’s attending appointments, improving life skills, or accessing essential resources.

Flexible use of hours

We allocate WorkSafe-approved hours effectively to ensure you receive the right support to meet your goals and recovery needs.

Face-to-Face assistance

We meet you at home or in the community to deliver practical, hands-on support tailored to your needs.

Psychosocial guidance

We support you through mental health or social challenges by connecting you with the right professionals and resources.

Progress monitoring and reporting

We regularly review your progress, submit detailed reports to WorkSafe, and recommend further actions when needed.

Our Approach

ABI expertise

As specialists in Acquired Brain Injury, we bring in-depth knowledge and experience to help clients navigate their recovery journey.

Compassionate and respectful

We approach every client with empathy, understanding, and a commitment to building trust.

Flexible and client-focused

Adapting our support to meet your goals, challenges, and preferences.

Collaboration and advocacy

Working with WorkSafe and other professionals to coordinate services and advocate for the client’s needs.

Encouraging independence

Empowering clients to rebuild confidence and develop skills for a safe and successful return to work or community participation.

Reliable support

Delivering consistent, dependable assistance to provide stability during the recovery process.

step by step guide on

How to get Support

Step 1

Referral

Referrals must be made by WorkSafe Victoria. Speak with your WorkSafe representative to initiate the process.

Step 2

Initial meeting

Our case manager will meet with the client in person to understand their needs, goals, and challenges.

Step 3

Plan development

A personalised recovery plan will be created, focusing on goals such as returning to work, improving independence, and addressing key needs.

Step 4

Start support

Support is provided flexibly within the hours allocated by WorkSafe, combining face-to-face assistance and practical guidance to achieve the client’s recovery goals.

Step 5

Progress and reporting

Once the allocated hours are completed, we submit a detailed progress report to WorkSafe, outlining achievements and recommendations for further support if needed.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

This service is for people who have a WorkSafe mental injury claim and need extra help. You might be feeling alone, not going to treatment, or struggling with daily things. A WorkSafe agent or doctor can refer you if it’s right for you.

An Outreach Worker helps you with everyday things like going to appointments, setting small goals, or finding local support. They’ll work with you at your own pace to feel more confident and connected again.

Outreach support usually lasts up to 12 months. It’s meant to be short-term support to help you feel more stable and get ready for the next steps in your recovery.

How Can We Help?