WorkSafe Services

Acquired brain injury &
high complex needs specialist services provider

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WorkSafe Services

WorkSafe is the Victorian government agency that keeps workplaces safe and supports injured workers. As both the workplace health and safety regulator and injury insurer, it enforces safety laws, conducts inspections, and provides education to prevent accidents. When injuries do occur, WorkSafe Victoria offers benefits and rehabilitation programs to help workers recover and return to work safely.

WorkSafe Services at arbias

We provide specialised WorkSafe funded support for people with ABI and complex needs, help them to regain independence and empower them to return to work.

Case Management

We guide injured workers through recovery and help them return safely to work by coordinating care, benefits, and support.

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Outreach Programs

We guide injured workers with in-person help so they can overcome challenges, gain independence, and safely return to work and everyday life.

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Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

WorkSafe Victoria is a government organisation that helps people who are injured at work. It supports your recovery by covering treatment costs and providing services to help you return to work or manage daily life.

arbias delivers a range of WorkSafe-funded services including Case Management, Outreach Services, and Support for people with mental injury or complex needs. These services are here to help you feel safe, supported, and more independent.

If you have an accepted WorkSafe claim, you may be eligible. Your WorkSafe agent or treating doctor can help decide if these services are right for you. arbias is happy to answer questions if you’re unsure.

Yes. If your service has been approved by WorkSafe, you can request arbias to be your provider. We’ll work with your agent and care team to make sure your support is right for your needs.

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