Specialist Support Coordination: Level 3

Acquired brain injury &
high complex needs specialist services provider

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What is NDIS Level 3: Specialist Support Coordination

Level 3: Specialist Support Coordination is a high-intensity, complex support navigation service funded under the NDIS. It assists participants who have multiple and/or complex needs, require intensive coordination across systems, and may need support in managing high-risk situations or crisis responses.

If your NDIS plan identified complex needs requiring intensive support or includes funding for Level 3: Specialist support coordination, this service will assist you in:

  • Navigating complex service systems.
  • Linking clinical and therapeutic providers.
  • Risk identification and mitigation planning.
  • Supporting plan reviews, budget optimization and plan implementation.
  • Supporting sustained engagement with treatment.

Support coordination is about empowering you to make informed decisions, navigate the NDIS system, and maximize the outcomes of your plan.

How to Get Support

What is NDIS Specialist Support Coordination at arbias?

At arbias, Specialist Support Coordination is tailored for people with an acquired brain injury (ABI). Our clinicians understand how an ABI can impact cognition, behaviour, emotional regulation and executive functioning and we integrate this expertise into every aspect of coordination. We support participants whose ABI outcomes interact with mental health, AOD, justice or housing risks, and ensure plans interface with clinical supports and complex service systems.

As a registered NDIS provider, we ensure high levels of contact between participants and their coordinators, keeping them supported, involved, and at the centre of every decision about their funding and support.

We are committed to empowering participants, strengthening support networks, and ensuring that every NDIS plan is used effectively to achieve meaningful outcomes. If you’re unsure about how we can assist, feel free to contact us to discuss your specific needs.

How can we Help

Navigating complex service systems:

We guide you through your NDIS journey, housing and justice systems, and mental health services, ensuring you can access the right support.

Linking clinical and therapeutic providers:

We bring together health professionals, disability services, and community support into a cohesive care pathway for better outcomes.

Risk identification and mitigation planning:

We work with you in identifying risks and planning mitigation strategies for social, behavioral, safety risks.

Building capacity:

A key focus is on empowering participants to develop skills and confidence, enabling them to manage appointments & self-advocate.

Sustained engagement with treatment:

We support you to participate in ongoing treatment and rehabilitation goals.

Supporting plan reviews:

We track progress through detailed reports, ensuring plan implementation, budget optimization and participant preparation for plan reviews.

Crisis response coordination:

We coordinate with clinicians and support networks to provide support in resolving any challenges or crises that may arise during your NDIS journey.

Supporting family/carer communication and education:

We work alongside families, carers, and professionals to ensure seamless and well-rounded support.

Our Approach

ABI-informed

We provide tailored supports with ABI-informed clinical understanding and functional impact analysis. Goal setting includes strategies to manage symptoms, enhance daily functioning and support long-term stability.

Trauma-informed

We recognise psychosocial sequelae of ABI and understand cognitive and behavioural needs for better care planning. We recognise trauma that could cause distress to individuals and work collaboratively with participants on their journey.

Person-centred and strengths-based

We design plans and set goals passed on participants strengths and are reflective of each participant’s unique challenges, and aspirations, ensuring services are personalized and effective.

Regular feedback loops

We communicate regularly with participants and support systems for feedback and review. Progress is tracked through detailed reports, ensuring NDIS funding is used effectively and participants are prepared for plan reviews.

Collaboration with allied health

Strong partnerships with service providers, allied health professionals, psychosocial, and clinical teams ensure support is coordinated and aligned with shared goals.

Capacity building and promoting independence

A key focus is on empowering participants to develop skills and confidence, promoting independence where safe and appropriate.

step by step guide on

How to get support

Step 1

Contact Us

Referrals or enquiries can be made via phone, email, and from our contact us or make a referral page. This is the first step to inform us about your situation and start the conversation.

Eligibility:

  • This service is accessible to NDIS participants Specialist Support Coordination funded in their plan or identified complex needs requiring intensive support with equivalent funding.
Contact us
Make a Referral

Step 2

We’ll get in touch

Once we receive your enquiry, we’ll review the details and reach out to discuss your needs, goals, and how we can assist you.

Step 3

Discuss your needs in detail

We’ll arrange a comprehensive discussion to understand your support requirements and the services you’re looking for.

Step 4

Complete documentation

After discussing your needs, we’ll guide you through completing the required paperwork, such as service agreements, consent forms, risk assessments and consent to coordinate with relevant providers.

Step 5

Start Your support journey

Once everything is in place, a dedicated Specialist Support Coordinator will be assigned to you. They’ll commence services with initial assessment of needs, goals and priorities, followed by coordination planning.

Our People

We take pride in what we do and the care we bring to every person we support. Hear from our clients on how we try to make a difference.

"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"As a young father, I faced many challenges, especially in securing stable housing and overcoming struggles with alcohol, AOD, and mental health. With the support of Parramatta ITS, I turned my life around. I found stable housing, accessed vital mental health services, and regained my confidence".
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
"I have 3 arbias staff per week; each of them are EXTREMELY knowledgeable about my needs, EXTREMELY respectful and friendly and I genuinely look forward to my times with them". - Lynda Davis, Client
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“Having an ITS Caseworker from ARBIAS as part of our team enhances the quality of the case management that we are able to deliver and assists our clients to navigate the many challenges that they often face as they re-integrate back into the community. They have the time to work individually with our higher risk clients to make the most appropriate referrals and access services to support them to break the cycle of offending.” - ITS Gatekeeper
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“I get really frustrated and angry when I have to fill out forms and answer the same questions, it really helped having someone to sit with me and help me fill it out – now I might get the right services I need” - Kylie, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
“Mark has been mad, he helped me with my birth certificate, and it looks like a hundred dollar note. It is so shiny. He also helped me get up to the RTA to get my paperwork sent off for my photo ID card”. - Mitchell, Client
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
"arbias has supported me for the past three years, helping me rebuild my confidence, independence, and self-belief. I have faced significant trauma and challenges that left me feeling isolated, with low self-esteem and poor health".
David

Support Coordination client with arbias

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Feedback & Complaints

We uphold the highest standards through regular audits and strict compliance with industry regulations. If you have any concerns or feedback, please reach out we’re committed to listening, improving, and ensuring the best possible support.

Complaint resolution

Frequently Asked Questions

Please find answers to some of the most common questions. If you still need help, we’re just a message away.

Support Coordination helps you understand your NDIS plan, find the right services, and build the confidence to manage your supports. At arbias, we work alongside you to make sure your plan works for your life not the other way around.

Support Coordination is usually included for people with more complex needs or those who need help bringing multiple supports together. If you’re unsure, you can check your plan or speak to your NDIS planner or Local Area Coordinator. 

If your NDIS plan identified complex needs requiring intensive support or includes funding for Level 3: Specialist support coordination.

How Can We Help?